Refund Policy
Last updated November 8, 2026
Full refund within 14 days, no questions asked.
Window and amount
You can request a full refund within 14 calendar days of the payment date — for a purchase or a renewal — without giving a reason.
How to request
Email contato@besales.com.br from the address used for the purchase, including the end of your license key (e.g. …7K2QF) or your Stripe receipt.
What happens next
- The money goes back to the original payment method through Stripe. How long it takes to show up depends on your bank (usually 5 to 10 business days).
- When a purchase is refunded, the license is canceled and the app stops working at its next online check.
- When a renewal is refunded, the license goes back to the expiration date it had before.
- We refund the amount we received, in US dollars. Currency-conversion differences and fees charged by your bank or card issuer are outside BeSales' control.
After the window
After 14 days, unused periods are not refunded, except where required by law. If something isn't working, contact support — we want to fix it.